Terms & Conditions
By shopping at theradiatorwarehouse.com you agree to the following terms and conditions:
These terms and conditions must be interpreted under the laws of England and Wales.
These terms and conditions may change without prior notice and will not affect your statutory rights.
You must be at least 18 years of age to purchase online products.
The prices quoted on this website are valid for internet sales only.
As we are a UK-based company all our items are only guaranteed and the warranty only stands on mainland UK.
As this is only guaranteed in the UK all claims for damage and faults are not warranted outside the UK.
Distance Selling
Our terms and conditions comply with UK legislation, including the new Distance Selling Regulations and are designed to ensure that all of our customers can shop easily and with confidence through theradiatorwarehouse.com. The use of this site indicates your acceptance of these terms and conditions. We are not responsible to you if you are unable to access our Internet service for any reason that is beyond our control.
Intellectual Property
The Radiator Warehouse owns all rights to the design of the images and all of the information provided on our website, copyright, trademarks and other intellectual property rights protect them. theradiatorwarehouse.com, its logo and all of our imagery are registered trademarks. You must not copy or use any of the information provided by our website for any other purpose than for the purchase of radiators and related goods from us.
Accepting orders and security
Before we accept your order, we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make to confirm your identity. This assists us in protecting you and us from fraudulent transactions.
When the initial confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we e-mail a PDF copy of your 'Order Confirmation'. We reserve the right to cancel any order at any point, where an error has been made with pricing or where we are unable to supply the goods for any reason. Where any supply or pricing issue arises, we will always contact you in an effort to resolve the issue to your satisfaction.
Links
theradiatorwarehouse.com may contain links to third-party websites or services that are not operated by our company. In these instances, theradiatorwarehouse.com is not responsible for the content as it is not controlled by us. You must refer to the destination terms and conditions to ascertain your rights.
Delivery and Liability
We recommend that you inspect your goods thoroughly upon delivery BEFORE you sign the paperwork for them.
Only make arrangements for your trades-persons once you have received and checked your goods and they are fit for purpose
These two simple steps help to protect you and so they are heavily advised.
We will send you an e-mail to confirm that we have received your order. We reserve the right to decline your order. In this case, you will be contacted to seek an alternative payment method.
We endeavour to deliver all items within the time scales given, however, we are reliant on third-party carriers and cannot be held liable for any delays and/or loss caused by a delay.
We will not be responsible for any losses resulting from your usage or inability to use this website. This includes fraudulent access to or alteration of transactions or information provided which is not controlled by us. We will not be responsible for any loss of your profits or costs incurred or any other losses which have not been caused directly by us.
Please note, if a smaller vehicle is required for delivery this may be chargeable and will be calculated by The Radiator Warehouse.
Except as expressly provided in these Terms, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation or for any matter which it would be illegal for us to exclude or attempt to exclude.
Subject to the other provisions in these conditions we shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses which arise directly or indirectly in connection with the supply of the products to you or your use or resale of the products.
Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the supply of the Products shall be limited to the price paid for the products.
Our delivery is free on mainland UK apart from the following post codes
All Manufacturers: AB31 TO AB38, AB40 TO EH7 EH1 to EH50 AB56, IV1-28, IV30-32, IV36-40, IV52-54, IV63, KW1 TO 14, PA1 TO PA38, PH4 TO PH41, PH49 TO PH50, HS, IV41 -49, IV51,55,56, KA27 -28, KW15 -17, PA20, PA41 – PA49, PA60-78 & PH42 – 44
All Manufacturers: Highlands and Scottish Islands
All Manufacturers: KW, IV, AB, DD, PH, PA
All Manufacturers: AB, BT, DD, DG, EH, FK, G, HS, IV, KA, KW, KY, ML, PA, PH, TD, Y, ZE
Damaged/Faulty Radiators
Where a delivered radiator is damaged, we ask that you check them over within 2 working days of their receipt and report the damage to us within that time frame. We require photographic evidence of the damage to take action, but this can follow after reporting if you do not have the opportunity to photograph them initially. Failure to report the damages within the 2 working day period will mean that we cannot provide a replacement item for the products made by Reina and DQ, and may not be able to for our other manufacturers. Each case will vary, and we will always do our utmost to provide a replacement to you.
Where a radiator has proven to be faulty, for example, it has leaked, and your radiator is still covered by its guarantee, we ask that you take a photograph of where you think the fault originates and provide as detailed a description as possible.
In all instances, we need to return the original radiator to the supplier in order to provide a replacement.
If you require a replacement immediately you have the option of purchasing a new radiator and a full refund will be given once the original radiator has been returned to the supplier it came from.
In the event that certain circumstances have resulted in more products being delivered than you have ordered, you must report this to us, and you MUST allow us to collect these items. Failure to do so will result in legal action to retrieve our legal property.
Cancellations/Returns
Under the distance selling regulations you have the legal right to cancel your order within 14 working days from the day after receipt of the goods (with the exception of made to order/ custom painted items).
Please make sure all goods are returned in the original, undamaged packaging at the cost of you, the consumer.
Any goods you wish to return that aren't faulty or weren't damaged before you received, checked and signed for the goods will be charged a standard re-stocking fee of between 25% - 50% of the total sale value of the specific goods being returned (depending on the manufacturer). In the case of made to order/ custom painted items which are not normally kept in stock by either ourselves or the manufacturer of the radiator, a varying procedure will come into effect depending upon the radiator(s) and the manufacturer in question.
Made to order/ custom painted items can not be cancelled, amended or returned once the confirmation has been received from the manufacturer this happens within 12 hours of the order being placed.
All items are subject to a strict 90-day return policy.
Warranties
We guarantee that the products will match their specifications upon delivery and will be devoid of any flaws in both detail and craftsmanship at the time of receipt.
We will not assume responsibility for slight differences between the colour chart and/or colour samples and the actual appearance of the products. Additionally, we shall bear no responsibility for any product defects stemming from any provided drawings, designs, or specifications.
We shall not be held liable for any defects resulting from fair wear and tear, deliberate damage, negligence, unusual working conditions, failure to adhere to the installation instructions (whether provided orally or in writing), misuse, or any modifications or repairs made to the products.
Next Day Radiators
Our 'Next Day Radiators' section refers to radiators which will be delivered on the following working day. For example, a radiator ordered on Friday will be dispatched and delivered on the following Monday, which is the very next working day. Please check the post codes above to see if your address is on there, there could be a delay of up to 72 hours depending on where you are in the UK
Orders on next-day radiators must be made before 12pm for us to be able to process them and relay them to our suppliers. Orders made after that time may not be processed in time to meet our suppliers' deadlines. For example, if you order a next-day radiator at 4pm on a Tuesday, it will not be processed until the following working day which is Wednesday, and it will be dispatched and delivered on Thursday.
Indemnity
You agree to indemnify, defend and hold harmless The Radiator Warehouse, its directors, officers, employees and affiliates from any third-party claims, damages, liability and/or costs (including, but not limited to legal fees), arising from, without limitation, your use of theradiatorwarehouse.com services, your breach of the Terms and Conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.
Description and Samples
All samples, drawings, descriptive matter, specifications and advertising issued by us and any descriptions or illustrations contained in our range are issued or published for the sole purpose of giving an approximate idea of the products described in them, they are to be used as guidance only. They will not form part of these Terms.
Technical
All technical data, measurements and outputs are in accordance with the manufacturer's terms of reference at the time of going to press. Each manufacturer reserves their rights to change, alter or discontinue products (including brackets and fixtures) as illustrated within our range. You are advised to confirm at the time of ordering that the published technical data is in our range.
Regarding pipe-centre information, specified details published on theradiatorwarehouse.com are based on estimates of the size of the valves used. Commonly, for side connections to a radiator, you estimate that you add 80mm or 90mm onto the width of the radiator, which is where the pipe centre estimates on theradiatorwarehouse.com are derived from. This is a guideline only. After receiving your radiator, to be accurate we recommend that you only install pipe work once you have received the valves. This allows you to measure the specific set of valves to be used at the site and know the exact dimension to add on to the width of the radiator. We accept no responsibility for mislaid pipework.
If you require a radiator with different connections or optional positions for plugs and bushes, you should check that these are available and the change must be specified at the time of order.
When fitting valves appropriate amounts of PTFE and care must be taken when tightening the valve as excess pressure could damage radiator paint work which can result in rust formation and leaks. We cannot be held liable for damage caused by incorrectly fitted valves or air vents.
Printing & Pricing Errors
We try to be very competitive with our prices but should a product be listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account for the value of the incorrect price. (Errors and Omissions Accepted).
We use professionally captured images and in some instances, photo colours are adapted for the web. We cannot be held responsible if the colour you buy is not exactly as it appears in the flesh.
All prices are in £s sterling, inclusive of VAT at 20% and exclusive of delivery charges. Delivery charge is specified on the delivery section of this website.
We accept most major credit and debit cards, these include: Visa, MasterCard, Electron, Solo and Switch. We will require the cardholder's full details including name, address and telephone number as registered with the bank. Incorrect information will cause a delay in processing your order. Your order will only be processed once the authorisation of your credit card has been properly received. As well as through the online payment on theradiatorwarehouse.com, we can also accept payment via telephone by credit or debit card, however, we are unable to accept payment by any other methods e.g. Cheque or postal orders. We reserve the right to cancel your order if for any reason we deem the transaction to be fraudulent and in this instance, your card will be refunded.
For our safety, before we can process an order using credit/debit cards we require a home/billing address which matches the card's details. To help prevent fraud, under no circumstances can we allow a customer to collect a radiator from any of our suppliers. Radiators must be delivered to a specified address that belongs or is affiliated with the customer, so that at a later date if anything does prove to be suspicious/fraudulent, there is a way to track those parties.
Price Match Guarantee
The Radiator Warehouse promises to beat any like-for-like price found on another online retailer's website, with the stipulation that the other party's product must be available and that their price does not fall below our supply price for the product, they are not on any promotion or discounted promotion.
Force Majeure
The Radiator Warehouse will not be under any liability whatsoever if the company is prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.
Free Gift
theradiatorwarehouse.com may offer free gift promotions. Under the terms of the Sale and Supply of Goods to Consumers Regulations 2002 free gifts linked to the purchase of a particular product or a specified value form part of that purchase contract. If you wish to return that purchase, then the free gift must be returned to us at the same time.
BTU
All BTU outputs are tested differently, for example, Reina products are tested at Delta t70 and DQ is tested at Delta t50. If you are unsure of what heat output rating the items are tested at. Please call a member of staff for help.
Publication of Comments Online
You agree that we can publish any comments that you send to us concerning the quality of our service or products on our website. We may use your name and town of residence, but we will not publish your email address, telephone number, website address or street address.
We aim to exceed our customers expectations each and every time, however, there may be rare occasions when a customer feels that they have not been treated fairly. If this is the case you agree that before posting any negative comments on any website, newsgroup, blog or other online resource you agree to write to the customer services manager explaining the problem and allow us 14 days to investigate and resolve the problem and/or respond in writing (see: Complaints). If you are still unsatisfied then you agree to include the customer services reply in any online publication you make, to provide any readers with a balanced view.
Needless to say publication of negative material that is untrue will result in an action for libel against the publisher.
Complaints
We try very hard to provide high-quality customer service but we are only human and we do make mistakes, (we promise though that if we do, we will do our best to put them right).
We take complaints very seriously indeed, as each one represents an opportunity for us to improve. If you do wish to complain then please e-mail us at [email protected] or telephone 01772 280135, Mon-Thu: 9am-5pm, Fri: 9am-4pm & Sat: 10am-4pm. We will endeavour to acknowledge your complaint within 3 working days.
